Choosing a pool builder starts with understanding the work, asking practical questions, and knowing who you’ll be working with.
Look for specific feedback about communication, the construction experience, and how questions were handled—not just the finished pool. Compare those details with project photos and ask the builder how they would approach your yard and priorities.
A helpful testimonial explains the homeowner’s experience, not just whether they like their pool. As you research builders, look for details that help you decide what to ask during a consultation.
Project photos can help you explore design ideas, but they do not replace a homeowner’s account of working with a builder.
What this means for you: Use homeowner feedback to build a list of questions, rather than relying on praise alone.
Parrot Bay Pools & Spas builds fiberglass and custom concrete pools and is an authorized River Pools fiberglass dealer. The company also sells hot tubs.
When comparing homeowner experiences, start with the type of project you are considering. A fiberglass pool installation, a custom concrete pool, and a hot tub purchase involve different decisions.
What this means for you: Look for experiences involving the same kind of project you want to build.
Parrot Bay Pools & Spas serves Raleigh, Fayetteville, Wilmington, and central and eastern North Carolina.
The Design Center is at 194 Federal Rd Ext, Benson, NC 27504, and visits are by appointment. Call (919) 888-0327 to discuss your location and arrange a visit.
Bring photos of your yard and examples of pools you like. Ask how your layout, access, and preferred features could affect the plan, rather than assuming another homeowner’s project will be an exact match.
What this means for you: A conversation about your property helps turn general inspiration into more useful questions.
Use what you learn from testimonials and project photos to prepare a short list of questions for your consultation.
For background before you call, read about inground pool costs and the fiberglass pool construction process. Ask which details apply to your proposed project.
Real words from North Carolina families who built with Parrot Bay.
★★★★★Exceptional service throughout the entire process. The team’s work is unmatched, and everyone you encounter is knowledgeable and extremely interested in making sure you get exactly what you set out for. I would highly recommend Parrot Bay Pools for an upcoming project to the point where if I ever move I will be contacting them to install another high quality pool. Thanks Parrot Bay Pools for your work and dedication to making sure my family enjoys a beautiful retreat in the comfort of our very own backyard.
Jude Hannon
★★★★★From the very beginning, Christine (sales) was such a pleasure to work with and was there every step of the way to ensure my family and I had all the information necessary to pick the product that best suited our needs. Once construction got rolling, Seth, Jeff, and Kyla were also there every step of the way to ensure a quality installation. Big kuddos to Jeff and Kyla as they had to make a few trips out to the house to make minor tweaks, adjustments, and complete a warranty replacement. Each time they were extremely courteous, professional, and explained everything in full detail. My next door neighbor was so impressed with the product and my word of mouth review of the company/process, that they actually bought a pool next. Great job & thanks again guys‼️
Quincy Ruffin
★★★★★We love our new pool! We called so many companies and no one would call us back or give us good service and Bradley was great from the first e-mail! You wait your turn and then all of a sudden you have a pool in the matter of two days. It’s awesome!
Dennis Crouch
★★★★★Thank you guys for such a wonderful family pool! We had placed a deposit with another company in February and after months of no return calls cut our losses and were so afraid to try someone else. We really wanted a pool and so went with Parrot Bay and were swimming within three months of signing our contract! We waited more than that for a return call from the previous company! Just go with Parrot, they cost a little more, but are well worth the money.
Jennifer Strickland
When you are ready to talk about your backyard, call (919) 888-0327. Design Center visits are by appointment.
What this means for you: Ask for a clear explanation of your own project’s scope, communication, and next steps.
Still deciding? Call (919) 888-0327 or book a time at our Benson Design Center and we will walk you through it.
Look for specific descriptions of communication, planning, construction, and how concerns were handled. Feedback about a project similar to yours is more useful than general praise alone.
Photos help you compare designs and features, but they do not tell the whole story of the homeowner’s experience. Pair them with questions about communication, project scope, and construction.
Parrot Bay Pools & Spas builds fiberglass and custom concrete pools. It is an authorized River Pools fiberglass dealer and also sells hot tubs.
Yes. Parrot Bay serves Raleigh, Fayetteville, Wilmington, and central and eastern North Carolina; call (919) 888-0327 to discuss your specific location.
The Design Center is at 194 Federal Rd Ext, Benson, NC 27504. Visits are by appointment; call (919) 888-0327 to arrange one.
Bring photos of your yard, examples of pools you like, and a list of questions. Be ready to discuss how you want to use the pool and which features matter most to you.
Treat another homeowner’s experience as a starting point for questions, not a quote or schedule for your yard. Ask how your site, pool choice, and proposed scope would affect your project.
Walk real fiberglass shells, compare finishes, tile and coping side by side, and design your backyard with a Parrot Bay designer.
194 Federal Rd Ext, Benson, NC 27504 · By appointment
